1. Booking Cleaners

● Select a Cleaner and send a booking request.
● Acceptance Timeframes:
○ Same-day: 1 hour
○ Next-day: 2–4 hours
○ 2+ days away: 6–12 hours
○ Late bookings after 11 p.m.: until 10 a.m. next day
● If the Cleaner does not accept within the timeframe or declines, choose a new Cleaner.

2. Payments

● All payments must go through the platform (via Stripe).
● No direct payments to Cleaners.
● Recurring payments (if available) continue until cancelled; no refund if forgotten.
● Payment released after job completion confirmation or automatic completion within 24 hours.

3. Rescheduling & Cancellation

● Reschedule at least 48 hours in advance.
● Less than 48 hours: may not be eligible; full job charge may apply.
● Cancelling within 48 hours: full booking charge applies.
● Eligible refunds will deduct administration fees if applicable.

4. Pets, Hazards & Safety

● Disclose pets, hazards, and special property instructions before booking.
● Secure pets during service.
● Do not request unsafe or illegal tasks.
● Cleaners may refuse unsafe jobs.

5. Communication

● Keep all messages on the platform.
● Do not share personal contact or payment details.
● Abusive messages may result in account suspension or termination.

6. Job Completion & Complaints

● Confirm job completion once the cleaner has completed the job .
● Submit complaints within 24 hours of completion.
● Book A Klean may temporarily hold payments to resolve disputes.

7. Reviews & Feedback

● Leave honest and accurate reviews.
● False, abusive, or misleading reviews may be removed.

8. Account & Conduct

● Use your account responsibly.
● Do not solicit Cleaners outside the platform.
● Violations may result in suspension, termination, loss of refunds, or blacklisting.

9. Privacy & Data Protection

● Personal data is handled according to our Privacy & GDPR Policy.
● Rights include access, correction, deletion, restriction, objection, and portability.

10. Contact Support

● Email: customerservice@bookaklean.co.uk
● In-App Support: Use the platform support feature for fast assistance.

11. Liability

● Book A Klean is not liable for:
○ Cleaners’ actions or omissions
○ Damage, loss, or injury to property, pets, or equipment
○ Third-party products or services
● Customers must provide safe access and accurate information.

Keep this guide handy when using Book A Klean.
It ensures safe, fair, and smooth booking for both customers and Cleaners.