Getting Started
How do I join Book A Klean as a cleaner?
Apply through the app by completing your profile and verification steps.
Do I need a background check?
Yes. All cleaners are Required to pass identity-checks before being approved.
Cleaners must provide a DBS certificate issued within the previous 12 months or successfully complete a DBS check required by Book A Klean before they can offer services through the platform.
We also verify identity and other onboarding documentation before approving cleaner accounts.
*Please note if you do your DBS Check through Book A Klean via our third party identity verification partner UCheck then we will return the cost of your DBS & Identity checks after you successfully complete 25 jobs.*
What services can I offer?
This depends on your verification level. Services may include Home Cleaning, AirBnB, Commercial, Vehicle Valeting, Pressure Washing, and Bin Cleaning.
What is a locked service?
Some services (e.g. home and commercial cleaning) remain locked until required checks, such as DBS, are completed.
Bookings & Availability
How do I get bookings?
Jobs are sent based on your availability, location, service approvals, and performance.
What if I don’t respond to a booking?
If you don’t respond within the timeframe, the job will expire and may be offered to another cleaner.
Can I refuse jobs?
Yes, but frequent refusals may affect your rating and visibility.
Can I cancel a job after accepting it?
Yes, but frequent cancellations may negatively affect your rating and future job opportunities.
How does availability affect my bookings?
The more availability you set, the more jobs you are likely to receive.
Can I work part-time?
Yes. You can set your availability based on your schedule.
Can I pause my account?
Yes. You can temporarily disable availability at any time by contacting support.
Pricing
How is pricing set?
Pricing is guided by the platform to ensure fairness and consistency across services.
Can I adjust my pricing?
Yes. You can adjust your pricing within a limited range (typically -10% to +15%) depending on your experience, rating, and job requirements.
Can I offer discounts or increase prices?
Yes. You can reduce or increase pricing within the allowed range to stay competitive.
Can I charge more for difficult or larger jobs?
Yes. You can adjust pricing within your allowed range or apply extras where appropriate.
Can I set different prices for different services?
Yes. Each service has its own pricing structure within platform guidelines.
Does my rating affect pricing?
Yes. Higher ratings and better performance may allow access to improved pricing ranges and more jobs.
Payments
How do I get paid?
Payments are added to your account after successful job completion.
When do I receive payment?
Payments are processed weekly. The working week runs from Monday to Sunday, with payouts issued the following Friday.
Please note:
Your first week’s earnings are held. From that point onward, payments are made on a rolling weekly basis.
For example:
● Week 1 earnings → held
● Week 2 earnings → paid on Friday of Week 3
● Week 3 earnings → paid on Friday of Week 4
This ensures a consistent weekly payment cycle after your first week
The held earnings from your first week remain yours and will be released:
As part of your ongoing payment cycle, or
Upon leaving the platform, provided that:
● You give at least 7 days’ notice, and
● There are no outstanding disputes, deductions, or unresolved issues linked to your account
Jobs & Issues
What happens if a customer cancels?
You will be notified through the app. In some cases, cancellation compensation may apply.
What if a job is not as described?
Report it through the app. Adjustments or support may be provided where necessary.
What happens if a job takes longer than expected?
You should update the job through the app or contact support where possible.
What happens if I’m late?
You must inform the customer as soon as possible. Repeated lateness may affect your rating.
Equipment & Work Expectations
Do I need to bring my own cleaning equipment?
Yes. You are expected to bring your own equipment and products unless the job states otherwise.
What if a customer provides equipment?
If specified, you may use customer-provided equipment, but you remain responsible for delivering a professional service. Customer provided equipment is used at cleaner discretion, and Book A Klean are not liable for any damages.
What happens if my equipment fails or is missing?
You are responsible for ensuring you have the correct equipment before attending a job.
Insurance & Responsibility
Do I need insurance?
Yes. You are responsible for ensuring you have appropriate insurance cover (e.g. public liability) where required. Book A Klean is only a facilitation service therefore does not provide any level of insurance for cleaners.
Who is responsible for damages?
You are responsible for any damage caused during your work. This is why having appropriate insurance is strongly recommended.
Pets & Customer Environment
What if a customer has pets?
Customers should inform you in advance if pets are present. If you are uncomfortable, you should raise this before accepting or attending the job.
Can I refuse a job due to pets?
Yes, but this should be done before accepting the job where possible. The cleaner has a right to refuse the job whilst on site if a pet has not been declared and is present, this is upon cleaner discretion.
Communication & Clients
Can I communicate directly with customers?
Yes. All communication should be done through the app to keep everything secure and tracked. Sharing any personal information (e.g phone numbers, email addresses, social media accounts, company information etc) through the chat is prohibited. Communication outside of the app is strictly against Book A Klean policy and may result with your account being terminated from the platform.
Can I build regular clients?
Yes. Customers can request you again based on your performance.
Performance & Platform Rules
What happens if I receive a complaint?
Complaints are reviewed and may affect your rating depending on the outcome.
Can I be removed from the platform?
Yes. Repeated poor performance, policy breaches, or misconduct may result in removal.
How can I improve my chances of getting more jobs?
Maintain a high rating, respond quickly, keep good availability, and stay within competitive
pricing ranges.